After placing an order, you will receive an email with the specification of the ordered products and quantities, along with a confirmation that the order has been accepted for processing. The order processing time starts from the moment the payment is credited to OneLoft's company account.

The production time for furniture with laminated tops is 10-14 business days. The production time for furniture with oak tops is 5-6 weeks. The processing time for "ready-to-ship" furniture is within 5 business days.

In the case of ordering furniture with different production times simultaneously, the longest processing time applies to the entire order.

When the product is ready, we dispatch it by courier and send you an email notification with the shipment details, including the tracking number.

Courier shipments are handled by DHL, DPD, or Geis on pallets. These companies provide a "shipment tracking" system available on their websites. The standard delivery time for shipments within the European Union is 5-10 business days from the dispatch date.

Please carefully inspect the shipment upon delivery. If the package, packaging, or product shows clear signs of damage, is opened, etc., please do not accept the package and contact the store immediately. We would like to inform you that the sent goods are brand new and free from any defects or damages.